Effective Date: 9-24-2025

Bioactive Labs LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights.

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Information We Collect

We collect the following types of information when you use our website or services:

• Personal details such as your name, email address, billing and shipping address, and phone number when you place an order or contact us.

• Payment information processed securely through our payment providers (we do not store credit card details).

• Account details if you create an account on our site.

• Usage data such as IP address, browser type, pages visited, and time spent on our site, collected via cookies and analytics tools.

• Marketing preferences if you subscribe to our newsletter or promotional emails.

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How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Provide customer service and respond to inquiries.

• Send updates, promotions, and offers (if you have opted in).

• Improve our website, services, and product range.

• Comply with legal obligations.

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Cookies and Tracking

Our website uses cookies and similar technologies to:

• Enable basic site functionality.

• Analyze site traffic and performance (e.g. Google Analytics).

• Deliver relevant ads through third-party platforms (e.g. Meta, Google Ads).

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

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Sharing Your Information

We may share your data with:

• Service providers such as payment processors, shipping carriers, and IT/marketing support.

• Legal authorities if required by law.

  We never sell or rent your personal information.

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Your Rights

Depending on your location (e.g. US, EU, UK), you may have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Opt out of marketing communications.

• Restrict or object to certain processing activities.

• Request data portability.

To exercise your rights, contact us at hello@bioactivelabs.co.

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Data Retention

We keep your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

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Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

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Children’s Privacy

Our website is not directed to children under 16, and we do not knowingly collect their information.

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Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”

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Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can reach us at:

Bioactive Labs LLC

2803 Philadelphia Pike B # 4066

Claymont, DE 19703, USA

Email: hello@bioactivelabs.co

Website: https://bioactivelabs.co